Yahoo Mail down: How to fix the app in 5 steps (2024)

Yahoo Mail has crashed, leaving users seething online as they cannot access their emails on their phone.

The problems began on Tuesday afternoon, with people complaining that the Yahoo Mail app kept going down each time it was opened.

Yahoo has apologised for the error and released an emergency five-step solution for those still having trouble accessing the app.

How can I fix my Yahoo Mail app?

If your app is still having troubles, here’s the advice from the firm posted on X:

Android Devices:

  1. Long press the app icon.
  2. Click the info icon on the top right corner to open the app settings.
  3. Scroll down to the usage section and storage row, and open it.
  4. Clear cache and clear data.
  5. Reopen the app and it should work as usual.

iOS devices:

  1. Close any existing session of the Yahoo app.
  2. Open the Settings app on your iOS Device.
  3. Search for the Yahoo app, and click on it.
  4. Scrolling to the bottom, you should see a toggle button called “Reset All Accounts”.
  5. Toggle on the button and relaunch the app (you may be asked to login again).

Many are reporting that this works. However, some frustrated users have claimed the problem is still occurring regardless of the instructions.

One person posted on X: “Yahoo Mail is still not working,” before adding she was “waiting for hospital results and appointments. It’s been 24 hours now, and yes I’ve tried clearing the cache and still nothing will open.”

What does clearing your cache mean?

Clearing your cache means deleting files from your web browser or app. This is often temporary files you have downloaded from websites in the past.

This can help free up space on your computer, laptop, or phone and help speed up the performance of your device.

When you successfully clear the cache, your web browser or app will download fresh versions of the files it needs the next time you use it.

Yahoo Mail down: How to fix the app in 5 steps (2024)

FAQs

Yahoo Mail down: How to fix the app in 5 steps? ›

No, we are not detecting any problems with Yahoo Mail right now. The last outage detected for Yahoo Mail was on Wednesday, May 22, 2024 with a duration of about 30 minutes.

What's wrong with the Yahoo Mail app today? ›

No, we are not detecting any problems with Yahoo Mail right now. The last outage detected for Yahoo Mail was on Wednesday, May 22, 2024 with a duration of about 30 minutes.

What happened to the Yahoo Mail app? ›

The Yahoo app is going away by the end of June 2023.

How do I restart my Yahoo app? ›

Press the Menu button | tap Settings. Tap Apps. Find and tap the Yahoo app that's not working. Tap Force stop | tap Force stop again to confirm.

How do I update the Yahoo Mail app? ›

Update Yahoo apps on Android devices
  1. Open the Google Play Store app .
  2. Tap the Menu icon . - A sidebar menu appears.
  3. Tap My apps & games.
  4. Next to the Yahoo app, tap Update.

Why is my Yahoo Mail app not working? ›

Android Devices:

Click the info icon on the top right corner to open the app settings. Scroll down to the usage section and storage row, and open it. Clear cache and clear data. Reopen the app and it should work as usual.

Why can't I access my Yahoo Mail anymore? ›

Password and Yahoo ID issues

Use the Sign-in Helper to locate your Yahoo ID and regain access to your account by entering your recovery mobile number or alternate email address. If you know your Yahoo ID but need to reset your password, make sure to create a strong password once you're back in to your account.

Has Yahoo Mail changed recently? ›

Google and Yahoo recently announced they're implementing new email authentication requirements for all email senders, effective February 2024, to improve deliverability and prevent spam.

How do I reinstall Yahoo Mail app? ›

Install or uninstall Yahoo apps in Android
  1. Open the Google Play Store app .
  2. In the search field, enter the app name (or Yahoo to browse our apps).
  3. Tap Install next to the app you want. - The "App permissions" dialog box appears.
  4. Tap Accept to download the app.

Why are Yahoo emails not going through? ›

Check your account settings

Blocked domains - Check if the domain was blocked by mistake. Spam folder - Check your spam folder to see if the email was incorrectly marked. Email filters - Check your filters to see if the email could've arrived in another folder.

How to fix a bug in Yahoo Mail app? ›

For those who rely on Yahoo Mail app on Android devices:
  1. Long press the app icon.
  2. Click the info icon on the top right corner to open the app settings.
  3. Scroll down to the usage section and storage row, and open it.
  4. Clear cache and clear data.
  5. Reopen the app and it should work as usual.
Feb 28, 2024

How do I refresh my Yahoo Mail app? ›

It's at the bottom-left corner of the app. Swipe down from the top of the screen. You'll see an animated circle at the top—this means your inbox is refreshing. Lift your finger from the screen.

How do I reset Yahoo? ›

Use Sign-in Helper, Yahoo's password reset and account recovery tool, to get back in to your account.
  1. Go to the Sign-in Helper.
  2. Enter one of the account recovery items listed.
  3. Click Continue.
  4. Follow the instructions given in the Sign-in Helper.

What happened to Yahoo email app? ›

The Yahoo Mail app for Windows 10 has been discontinued. Going forward, you can access your Yahoo Mail account using your web browser. We're always looking to improve the Yahoo Mail experience. Let us know if you have any suggestions or comments about Yahoo Mail on our feedback forum.

Why is my Yahoo Mail app crashing? ›

Changes were made to how Google Push Notifications work on July 23, 2016 that cause older versions (5.0 - 5.5) of the Yahoo Mail app for Android to crash when notifications are received. To fix this - download the latest version of Yahoo Mail from Google Play.

Why have my emails stopped coming through on my phone? ›

Check email sync settings. With many email applications, like Gmail, it's possible to turn automatic email sync off, preventing your app from syncing and notifying you of new emails. You'll need to turn it back on from the application's settings if this happens. Check Android sync settings.

Why am I not getting my Yahoo emails today? ›

Check your account settings

Blocked domains - Check if the domain was blocked by mistake. Spam folder - Check your spam folder to see if the email was incorrectly marked. Email filters - Check your filters to see if the email could've arrived in another folder.

What happened to my Yahoo Mail emails? ›

Emails deleted or moved by a third-party email app

If you access Yahoo Mail from an app on your mobile device or your computer, your settings, or actions could have caused emails to be deleted from your account or moved out of the Inbox. Check their settings or contact the app manufacturer.

What went wrong with Yahoo? ›

But it wasn't just Google that Yahoo had to worry about. The emergence of social media giants like Facebook and Twitter further diverted user attention and advertising revenue away from Yahoo's properties. As user engagement gradually declined and consumers migrated to other platforms, it failed to take action.

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